Privacy Policy

Last Updated: 26 June 2026

At Charley’s Aesthetics, we are committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or book a treatment.

Who We Are

Charley’s Aesthetics is based in Stanford Le Hope Essex, United Kingdom, providing Advanced Aesthetic Treatments, Professional Grade Facials and Piercing services.

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: charleysaesthetics@gmail.com

Information We Collect

Depending on the services you use, we may collect:

Personal Information

Full Name
Email Address
Telephone Number
Date Of Birth (where required)
Appointment + Booking Details
Information Submitted Through Our Contact Form

Medical Information

To safely provide aesthetic treatments, we may collect health-related information including:

Medical History
Current Medications
Allergies
Pregnancy Or Breastfeeding Status
Previous Aesthetic Treatments
Relevant Health Conditions
Consent Forms
Treatment Notes
Before + After Photographs (only with your consent where required)

This information is considered special category personal data and is collected solely to ensure treatments are safe, suitable and carried out professionally.

Payment Information

Payments are securely processed through our booking provider, ThatTime.

We do not store your payment card details.

How We Collect Your Information

We collect information when you:

Complete Our Website Contact Form
Book An Appointment Online
Complete Consultation Or Consent Forms
Contact Us By Email Or Telephone
Attend Appointments
Use Our Website

How We Use Your Information

We use your information to:

Respond To Enquiries
Arrange + Manage Appointments
Deliver Treatments Safely
Assess Your Suitability For Treatments
Maintain Accurate Treatment Records
Process Payments
Contact You Regarding Appointments
Comply With Legal, Insurance + Professional Obligations
Improve Our Services + Website

Lawful Basis for Processing

We process your personal information under the following lawful bases:

Your Consent
Performance Of A Contract
Compliance With Legal Obligations
Legitimate Business Interests
Provision Of Healthcare + Beauty Treatments Where Health Information Is Required For Your Safety

Payments

Payments are securely processed via ThatTime. Payment details are handled directly by the payment provider using secure encrypted systems.

Charley’s Aesthetics does not have access to or store your full payment card details.

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

Improve Website Functionality
Analyse Visitor Traffic
Remember User Preferences
Enhance Website Performance

You can disable cookies through your browser settings at any time.

Sharing Your Information

We never sell your personal information.

We may share your information only where necessary with trusted third parties, including:

ThatTime (booking and payment platform)
Website Hosting Providers
IT Support Providers
Professional Advisers Or Insurers (where required)
Regulatory Authorities Where Legally Required

All third parties are required to process your information securely and lawfully.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to provide our services and comply with legal and insurance requirements.

Treatment records and consultation forms may be retained for several years where required for professional record keeping.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised Access
Loss
Misuse
Disclosure
Alteration

Only authorised personnel have access to your personal information.

Your Rights

Under UK GDPR, you have the right to:

Access Your Personal Information
Request Correction Of Inaccurate Information
Request Deletion Of Your Data (where legally permitted)
Restrict Or Object To Processing
Withdraw Consent Where Applicable
Request A Copy Of Your Personal Data

To exercise any of these rights, please contact:

charleysaesthetics@gmail.com

Complaints

If you are unhappy with how your personal information has been handled, please contact us first so we can resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of those websites.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Charley’s Aesthetics

3 The Green, Stanford Le Hope Essex, United Kingdom

Email: charleysaesthetics@gmail.com